Delete your
data.
You can delete your Zevuna account and associated personal information yourself, or ask us to do it. This page explains the process and important exceptions.
1. Requesting deletion
In the app (fastest): sign in, open Settings → Account → Delete account, confirm your identity again and type DELETE. Deletion starts immediately and cannot be undone. Export your workspace first if you want a copy.
By request: if you cannot sign in, send an account-deletion request from the email address associated with your Zevuna account through the Contact page. Include the account email and the request to delete the account.
2. What we delete
Subject to legal, security, fraud-prevention, and operational requirements, deletion may cover account profile data, workspace records, uploaded files, notes, and other personal data associated with the account.
3. Backups and legal retention
Some copies may remain temporarily in encrypted backups, logs, payment records, fraud-prevention systems, or records that we are legally required to retain. Such information is retained only for the applicable purpose and then deleted or anonymized according to our retention processes.
Shared and institutional records: content shared with other people may be preserved for their continued use, with your direct attribution removed or anonymized where supported. School-owned academic records, attendance records, and institutional audit records may remain under the school's own retention policy; deleting a Zevuna account does not erase an institution's official records. Contact the relevant school for requests about those records. Careers applications submitted with an unverified or different email address may not be safely identifiable as yours during automatic account deletion and may require a separate verified privacy request. Copies held in email, backups, logs, or independent third-party systems may also follow separate retention rules.
4. Third-party processing
Where your data has been processed by an independent service provider, deletion may also depend on that provider's retention rules and our contractual controls.
5. Identity verification
We may ask for reasonable information to verify that an account-deletion request is authorized. We will not ask for your password.
6. Account controls
Age eligibility can be reviewed from your signed-in Settings area. Billing and cancellation information is available in the Refund & Cancellation Policy. Signing out clears the active Zevuna browser session cookie; it does not delete your account.
7. Contact
For questions about this policy, account issues, privacy requests, billing questions, refunds, or notices, use the Zevuna contact page.